FAQ's - Frequently asked questions

Delivery time for standard products (garden sheds and storage solutions) will be delivered within 3 weeks from receipt of order (depending on delivery address). Products with customized colours or products which were built according to individual customer needs can be delivered within 4-6 week from receipt of order.

If you choose delivery directly to your home (“free kerbside delivery”), please indicate us your telephone number where the forwarding agency can call you during daytime to arrange an appointment for delivery.

As a variation to our standard colours it is possible to choose from any of the over 200 RAL-colours on offer. This extra polyester coating not only looks particularly stylish but also increases the level of corrosion protection. RAL-colour cards are available in the paint dept's of most Marts and also in specialized trade shops. Naturally additional effort and expenses are incurred by such requests. The RAL polyester coating (similar to powder-coating) is carried out by third parties. This requires that the parts must be packed and unpacked several times over before they are finally dispatched to the customer. The increased cost for RAL special finishes differs from product to product. Please ask the Biohort customer service team for more information.

Standard colours of the Biohort products include:

Garden Shed Europa: quartz grey, dark green, metallic dark grey

Garden Shed AvantGarde: metallic silver, dark green, metallic dark grey

Equipment Locker: metallic silver, dark green, metallic dark grey

WoodStock: metallic silver, metallic dark grey

StoreMax: metallic silver

LeisureTime Box: white, metallic silver, dark green, metallic dark grey

They are packed in robust corrugated fibreboxes which are clearly labeled on the outside. The majority of our products will be delivered in carton. Due to weight and size the garden sheds and the StoreMax® 190 comes in 2-4 individual pieces packed in carton.

Yes! Delivery is free to the following countries (mainland): Austria, Germany, France, Netherlands, Belgium, Luxembourg, Denmark. The products are delivered either to the store or directly to your home (“free kerbside delivery”, access road must have a minimum width of 2,7m and be capable of bearing a 38 ton-lorry).

"Free Delivery" is the non-recurring transport from our factory to the provided delivery address (mainland only), kerbside delivery and takes place under the condition that the destination road must support and be accessible to a 38 ton lorry. Please note: Should it not be possible to complete the delivery at the first attempt (i.e. nobody at home), the haulage company is within its legal rights to demand payment from the customer for incurring additional expenses. We therefore advise our customers to make full use of the toll-free contact service provided. When ordering from us please provide a telephone number where you can be reached from the haulage company during office hours.

- against rusting through of the steel panels - for defective or unserviceable parts Excluded from the guarantee are damages incurred in transit (haulage company is liabe), damages incurred due to faulty or inadequate foundations and/or corrosive materials in the surroundings, indirect or secondary damage. For wear and tear, moving parts, changes in colour, plastic- and rubber parts the statutory period of guarantee applies. The detailed conditions of guarantee are normally enclosed with each delivery (guarantee certificate) we will gladly send these to any customer upon request.

To Austria, Germany, France, Netherlands, Luxembourg, Denmark, Italy and Belgium (“free kerbside delivery”, delivery only to mainland and access road must have a minimum width of 2,7m and be capable of bearing a 38 ton-lorry). Deliveries to all other countries will incur shipping charges.

Biohort products require - due to the high-quality materials - hardly any maintenance. All that's required is that the lock, the hinges and guide profiles, rails etc. are oiled at least once or twice a year or treated with grease (Vaseline in the case of the guide rails of the Storemax). In the case of soiling and dirt brought on by weather and environmental conditions only water, a sponge and mild household detergent are required to clean our products.

You can even use a high-pressure cleaner to get rid of dirt on your garden shed (distance at least 10 cm). Should the paint finish be deeply scratched, this damage must be repaired by retouching the paint in the affected area. Important: Aggressive cleaning and scouring agents, road salt, fertilisers and other such chemical materials can attack the paint and zinc surfaces and thereby lead to rust damage. Guarantee claims in such cases can no longer be brought to bear.

No, even without special technical skills you will manage to assemble the Biohort products with the enclosed assembly instructions. The main tool - an M7 socket spanner - will be attached to the product. In addition a flat spanner 7/10 will be delivered along with Garden Sheds and Equipment Lockers. Furthermore, for the assembly of the Garden Shed/Equipment Locker a plain slot screwdriver and for the StoreMax® a cross slot screwdriver is necessary. We can assist you, in case you do not carry out the assembly by yourself. Please find our installation partners in the "Assembly" section of our website.

This depends on several factors: 

A) skilfulness of the assemblers

B) weather conditions (never assemble during windy weather!)

C) field conditions

Our experience shows that the assembly takes about:

Yes, all Biohort products are manufactured from high quality steel plate which is 100% recycleable.

The StoreMax is delivered with a galvanised metal floor in all model sizes. Therefore all that is required to position the StoreMax is a level and stable base. Asphalt driveways, paving slabs laid in sand or stone as well as frost proof concrete foundations are all suitable for this purpose. To ensure a storm proof arrangement the StoreMax must be anchored to the foundation with the bolts and dowels provided. The chosen position must have at least the following dimensions: